About Us

Established in 2014, VIP Bottles Trade is the wholesale arm of the parent company VIP Bottles, specialising in sourcing some of the most exclusive drinks from around and bringing them to the UK. Being AWRS registered, we can provide any due diligence documentation you may need.

Having built relationships across the world, we soon realised a commercial demand for these products and began to offer these products at trade prices to businesses across the UK and beyond.

We offer a whole range of spirits from Vodka’s to Cognac and Champagnes to Wine, all at competitive prices. Our portfolio continues to grow month on month as new products are made available in the market, always striving to be the first on key lines.

Our Customer Service team is always on hand to solve any queries, and we strive to provide the most efficient service for our customers.

As a member, you will get instant access to our up-to-date pricing and receive weekly emails of new arrivals and promotions. To join, select My Account on the menu and register your interest to start the onboarding process.

Delivery

Depending on the size of the order, we use various shipping providers to facilitate the delivery.

Orders up to 30KG will be shipped by DPD via a next day service. Anything above 30KG will be placed onto a pallet and shipped on an economy 1-2 day service.

Where available, full tracking information will be provided after the order has been dispatched.

Returns

Unless there are any damages, we do not offer returns or refunds of any kind once the order has been received. Please refer to the account contract for further information.

Cancelling An Order

If, for any reason, you are not happy with your order, please notify us before dispatch, and we will be more than happy to cancel the order and provide a full refund or a credit back to your account.

Please note all cancellations carry a £50+VAT administration fee, which will be deducted from the total amount.

Where Is My Order

Once we receive your order, it will be processed by a member of our team, who will then contact you to complete the payment.

This whole process generally takes 5-7 working days; however, it may be extended depending on certain products’ stock levels. If there is any delay, we will keep you updated on the progress via email or feel free to give us a call, and we will be more than happy to help.

All orders are shipped via a 1-2 working day service, where we will notify you once it has been dispatched and provide any tracking information for your reference.